The Service Design and Innovation Intensive Short Course at the University of the Arts London equips students with problem-solving skills and knowledge of business development that can be applied to jobs in the service design industry.

School: University of the Arts London (UAL) Short Courses
Course: Service Design and Innovation Intensive Short Course
Location: London College of Communication, UK
Course dates: three-day course offered several times a year
Application deadline: continuous enrolment

This course will explore service design as a human-centred problem-solving process. It will consider the importance of staff, users and everyone that has a relationship with a service.

Through a dynamic mix of short talks and guided hands-on teamwork including a range of invaluable tools for problem-solving, customer research and business development, you will understand the theory and application of service design.

You will be guided through a tried and tested design process in teams to respond to a live brief and develop a potential product or service. Working will be intense and collaborative, and overall rewarding.

By the end of this course, you should be able to understand the principles of designing thinking and practical tools to take away, solve business problems and make better decisions through creative thinking, describe and pitch your ideas to internal and external stakeholders, find and use a range of techniques for innovative thinking to address business and operational challenges in your own organisation, and instigate real service innovation projects in your organisation.

The course is intermediate level. If you are in a role with innovation, strategy, design or customer service as part of your remit you will gain valuable skills and knowledge you can apply directly to your work.

Delegates in the past have included mechanical engineers, students and UX designers from a range of public and corporate organisations.

Applications to this course have now closed.

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