The Service Design Masterclass at Royal College of Art provides participants with transformational skills to elevate customer experience in the service industry.

School: Royal College of Art, Executive Education
Course: Service Design Masterclass
Location: Online
Course dates: 3, 4, 7, 8 February 2022
Application deadline: 30 January 2022

Use the principles and tools of service design to rethink the journey your customers take and transform your customer experience, delivered live online. This introductory executive masterclass led by Professor Clive Grinyer will teach you the theory of service design and how to apply practical tools for effective service design.

Applications to this course have now closed.

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